JORGE?
JORGE:
JC, THEY WERE ON THE
SECOND LEG OF A TRIP THAT
STARTED IN WASHINGTON.
ANGRY AND FRUSTRATED, THOSE
PASSENGERS WAITING FOR
NEXT
DONATION AFTER BEING LEFT IN THE
COLD AND DARK FOR HOURS, IN MORE
WAYS THAN ONE.
SIX HOURS LATE, AMTRAK
PASSENGERS STUCK IN THE COLD FOR
HOURS NORTH OF MEN AND WERE
FUMING.
>> I DON'T THINK AMTRAK PREPARED
VERY WELL WITH THE WEATHER.
THEY LOST POWER.
WHAT WAS MOST DISTURBING, THERE
WAS NOT A LOT OF COMMUNICATION.
JORGE: THE TRAIN LEFT PENN
STATION ON TIME, LOSING POWER 21
-- LOSING POWER 20 MINUTES LATER
IN THE BRONX AROUND 3:00 A.M..
>> WE ONLY MADE IT TO THE BRONX
AND IT WAS 6:30 A.M.
>> IT WAS COLD.
YOU COULD SEE YOUR BREATH.
JORGE:
THEY WERE RETURNING FROM
A BUSINESS TRIP TO NASHVILLE.
>> WE WERE STUCK.
IT WAS DARK.
THERE WAS NO WI-FI.
JORGE:
AMTRAK APOLOGIZING,
SAYING HE REGRETS THAT SOME
PASSENGERS WOULD NOT RECEIVE
ADEQUATE INFORMATION DURING THE
RATE DOWN.
>> I THINK THEY DID THE BEST
THAT THEY COULD, BUT THEY HAD NO
INFORMATION.
JORGE: NEARLY FOUR HOURS
LATER,
THE TRAIN FINALLY CRAWLED TO THE
NEXT STOP.
EVERYONE LEFT FREEZING ON THE
PLATFORM FOR HALF AN THE
HOUR.
REPLACEMENT TRAIN, SO CROWDED
PEOPLE WERE JAMMED INTO THE
BATHROOMS.
>> IT WAS AS BAD AS
YOU CAN GET.
>> APOLOGY ACCEPTED?
NO.
I AM STILL FREEZING.
JORGE
: PASSENGERS ARE STILL
STEAMING.