'Come On, Hit Me!' Flight Attendant Challenges Passenger (VIDEO)

>> AMERICAN AIRLINES HAS CAUGHT ITSELF IN A LITTLE BIT OF A
PUBLICITY SCANDAL OF ITS OWN DIE HAS SUSPENDED A CREW MEMBER
AFTER A FACEBOOK VIDEO WENT VIRAL.
THE FACEBOOK FOOTAGE WAS TITLED OMG, A FLIGHT ATTENDANT
VIOLENTLY TOOK A STROLLER FROM A LADY WITH HER BABY ON MY
FLIGHT HITTING HER AND JUST MISSING THE BABY.
THEN HE TRIED TO BUY THE PASSENGER WHO STOOD UP FOR HER.
8 591 FROM SAN FRANCISCO TO DALLAS-FORT WORTHÖ WITH THE
CAPTION READ.
THAT WASN'T CAUGHT ON VIDEO BUT THE AFTERMATH WAS.
LET'S TAKE A LOOK AT A CLIP ON WHAT GOT EVERYONE SO UPSET.
>> YOU DO THAT TO ME AND I'LL KNOCK YOU FLAT.
>> YOU SAID DOWN.
COME ON.
TRY IT.
HIT ME.
TONY, SIT DOWN.
YOU DON'T KNOW WHAT THE STORY IS.
THAT WAS THE FLIGHT ATTENDANT WHO ALLEGEDLY HIT A WOMAN
IN THE FACE ACCORDING TO A PASTOR WHO WITNESSED THE
ALTERCATION OR SOMETHING DIDN'T STANDING FOR THE PASSENGER
YOU CAN HEAR CRYING IN THE BACKGROUND.
AMERICAN
AIRLINES HAS ISSUED AN APOLOGY.
THEY OF SAID QUOTE WE HAVE SEEN THE VIDEO AND HAVE ALREADY
STARTED AN INVESTIGATION TO OBTAIN THE BACKSTOP WE'RE
DEEPLY SORRY FOR THE PAIN WE HAVE CAUSED THIS PASSENGER
IN HER FAMILY AND ANY CUSTOMERS AFFECTED BY THE INCIDENT.
THE ACTIONS OF OUR TEAM MEMBER CAPTURED HERE DO NOT APPEAR
TO REFLECT PATIENCE OR EMPATHY, TO VALUES NECESSARY FOR
CUSTOMER CARE.
AS I SAID PREVIOUSLY, THAT CREW MEMBER IN QUESTION HAS BEEN
SUSPENDED FROM THE FLIGHT CREW.
A LOT OF PEOPLE ARE ACTUALLY CELEBRATING HOW AMERICAN
AIRLINES HAS HANDLED THE SITUATION IN LIGHT OF THE
UNITED AIRLINES INCIDENT ABOUT TWO WEEKS AGO.
DO YOU THINK THAT IS WORTH IT?
DID THEY HANDED THIS BETTER?
IS A CAUSE FOR CELEBRATION THAT AMERICAN AIRLINES HANDLED
IT THE WAY THAT THEY DID?
>> I THINK THAT THEY HANDLED IT BETTER.
WHETHER THAT IS A CAUSE FOR CELEBRATION IS DIFFERENT I
IS A BETTER THAN A TRAIN WRECK?
YES, IT WAS JUST A 17 CAR PILEUP.
YOU KNOW?
>> FIRST OF ALL, LET'S JUST START WITH ME SAYING TOLD
YOU ABOUT AMERICAN AIRLINES.
>> WHAT HAPPENED THERE?
CAN WE GO INTO A?
>> YOU REMEMBER OR MAYBE YOU DON'T THAT I GOT THROWN OFTEN
AMERICAN AIRLINES FLIGHT AND IT WAS FOR THE GREAT CRIME OF
RECORDING AN INCIDENT LIKE THIS.
I'M SURPRISED ACTUALLY THE GUY RECORDING WAS NOT THROWN OFF.
LATER AMERICAN AIRLINES DID TELL ME YES, YOU ARE NOT ALLOWED
TO RECORD ANY OF OUR FLIGHT ATTENDANTS BECAUSE THAT IS
A SECURITY RISK.
NO, IT'S BECAUSE THEY ARE WORRIED ABOUT VIDEOS JUST
LIKE THIS EMBARRASSING THEM AND THAT IS WHY YOU ARE NOT
ALLOWED TO RECORD.
>>
AND TO THAT DEGREE, THE MAN THAT WE SEE THAT REALLY INSTIGATED
THE CONFRONTATION WITH THE FLIGHT ATTENDANT, HE SAYS ONCE
HE WAS ESCORTED BACK TO HIS SEAT HE SAID I HOPE SOMEONE IS FILMING
THIS AND IT GOES VIRAL.
PEOPLE NOW
KNOW THAT FILMING WHAT IS GOING ON WHEN THERE IS SOME SORT OF AN
UPSET ON A FLIGHT IS REALLY GOOD TO ESTABLISH WHAT THE STORY IS.
AGAIN WE DON'T NECESSARILY HAVE VIDEO OF THE INITIAL STROLLER
INCIDENT AND I KNOW BRETT WE TALKED ABOUT THE SOME POP SUGAR.
YOU HAVE SOME VIEWS ON WHAT YOU THINK WENT DOWN AND HOW WAS
HANDLED PRIOR TO THE COME FIGHT ME INCIDENT.
>> THERE IS AN ACCOUNT OF SOMEONE WHO WAS IN THE BACK OF
THE PLANE WHO SAYS THAT THIS MOTHER WENT FROM 0 TO 100 REAL
QUICK, AND THE FLIGHT ATTENDANT MIRRORED THAT BUT DIDN'T
START DOING THAT.
THAT SAID, WHEN PEOPLE ARE ON PLANES, THE FLIGHT
ATTENDANT SHOULD NOT HAVE OVERREACTED THAT MUCH.
IT SEEMS LIKE THE FLIGHT ATTENDANT WAS AT A BREAKING
POINT AND THAT SHOULD NOT HAVE ACTED THAT WAY WHATSOEVER.
THEY HAVE TO TAKE INTO CONSIDERATION THAT FOLKS ON
PLANES, WHEREAS THE WORK WERE 10% TO 25%
OF THE PEOPLE ARE AFRAID THEY ARE ABOUT TO DIE?
FOLKS STOP BEING UTTERLY RATIONAL.
I WILL SAY THAT THIS WOMAN HAD, BY THE SAME ACCOUNT, HAD TOO
MANY PERSONAL ITEMS ON THE PLANE AND YOU ARE ONLY ALLOWED THREE
AND TYPICALLY IT'S A FIRST-CLASS FLIGHT ATTENDANT WHO IS THEIR
WELCOMING FOLKS ON WHO SAYS ALL RIGHT, GIVE TOO MANY PERSONAL
ITEMS, YOU CAN BRING YOUR KID DOWN IN A STROLLER, BUT YOU HAVE
TO GATE CHECK THAT STROLLER AND PUT IT AWAY BUT SHE GOT DOWN AND
THERE ALSO ACCOUNTS THAT SHE IS ARGENTINIAN, ENGLISH MAY NOT BE
A FIRST LANGUAGE SO SHE DIDN'T UNDERSTAND IT FULLY BUT IT SEEMS
LIKE THAT FLIGHT ATTENDANT DEFINITELY OVERREACTED AND
ESPECIALLY IN THE FACE OF WHITE KNIGHT THERE THAT DECIDED
HE WAS GOING TO STEP IN ON BEHALF ON SOMETHING BETTER
SEEMS HE REALLY DIDN'T KNOW THE BACK STORY OF DON
>> THE MORE IMPORTANT ISSUE IS A BETTER BALANCE FOR HOW WE HANDLE
THESE SITUATIONS BECAUSE LOOK, EVERYBODY GETS CRANKY GOING ON
FLIGHTS.
CAN THE PASSENGERS FROM TIME TO TIME BE IN THE WRONG?
OF COURSE A DOCK IN THE FLIGHT ATTENDANTS BE WRONG?
WERE ALL CRAP CRIMES IN THIS TINY LITTLE PLACE AND THEIR
STRESS ON HOW MY GOING I MISS THE FLIGHT AND I GET TO GET
ANYTHING ON.
THERE ALREADY DIFFERENT STRESS POINTS.
SOME PEOPLE ARE WORRIED THAT IT'S DANGEROUS, ETC.
THERE WAS AN IMBALANCE OF POWER FOR A LONG TIME WITH THE
FLIGHT ATTENDANTS AND EVERYONE WHO WORKED AT THE AIRPORT,
EVEN THE DUNKIN' DONUTS GUY FELT LIKE 9/11.
I'M IN CHARGE.
YOU LISTEN TO EVERYTHING I SAY OTHERWISE I'M GOING TO HAVE
YOU REMOVED FROM THE BUILDING AND RUIN ALL OF YOUR PLANS.
THAT LASTED ALL THE WAY THROUGH WHEN THEY KICKED ME OFF ALL THE
WAY THROUGH ALMOST TO THE UNITED THING, INCIDENT THAT JUST
HAPPENED AND I THINK NOW THERE'S A REBELLION, A CUSTOMER
REBELLION GOING NO, I CAN'T TAKE IT ANYMORE.
I'M GOING TO SAY SOMETHING ABOUT IT.
WHEN I GOT KICKED OFF AND I WASN'T THAT LONG AGO, LIKE
A YEAR AGO OR SO.
>> MAYBE EVEN LESS.
>> A LOT OF PEOPLE WERE ON MY SIDE BECAUSE HE FELT THESE
FRUSTRATIONS, RIGHT?
SOME PEOPLE WERE LIKE NO, HE HAD TO FOLLOW THE RULES THAT I
DIDN'T EVEN KNOW WAS A ROLE, NOBODY DOES THAT YOU CAN'T
RECORD FLIGHT ATTENDANTS IN A SITUATION LIKE THIS AND
THEY MADE A MESS OF IT PART OF IT BECAUSE OTHER GUYS AND MYSELF
HAD RAISED OUR VOICES SAYING GET US A PLANE AND THEY DID.
WE WERE RIGHT.
THAT WAS WHAT MADE THEM EVEN MORE
EMBARRASSED EVEN AT THAT TIME THEY WERE LIKE NO, IT'S A
FLIGHT.
IT'S A MAGICAL THING WHERE THESE GUYS ARE ALWAYS RIGHT NO
MATTER WHAT HAPPENS AND HOW DARE YOU?
THEY CAN RUIN YOUR PLANS AND ALL THIS STUFF AT A MOMENTS NOTICE.
NOW PEOPLE ARE GOING NO, I DON'T THINK SO.

'Come On, Hit Me!' Flight Attendant Challenges Passenger (VIDEO)

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