2 On Your Side: Water-Meter Device

HIM WAS TAKEN TO THE HOSPITAL,
NO ONNO ONE ELSE WAS HURT.
PAT: SOUTH L.A. SENIOR SAID HE
WAS TAKEN, PROMISED HE WOULD
SAVE MONEY ON HIS WATER BILL.
RICK: HE PAID OUT HUNDREDS,
TONIGHT "2 ON YOUR SIDE,"
KRISTINE LAZAR UNCOVERED TRUTH
BEHIND THE DEVICE.
REPORTER: IF YOU GOOGLE COMPANY
NAME YOU WILL SEE A LIST OF
NEGATIVE REVIEWS, INCLUDING BUY
ARE BEWARE, "2 ON YOUR SIDE"
FOUND THAT COMPANY SHOULD NOT BE
DOING THE BUSINESS IN THE STATE
OF CALIFORNIA.
HOW IS IT GOING.
GOOD.
REPORTER: FLIES
ADVERTISED AS A NO-BRAINER,
SAVE WATER ON YOUR WATER BILL.
IN A "2 ON YOUR SIDE" HIDDEN
CAMERA INVESTIGATION WE HAVE A
TECHNICIAN FROM WATER SAVING
CORPS COME TO A HOME IN SAN
FERNANDO VALLEY, AFTER WE GOT
REPORTS THAT COMPANY WAS SELLING
A DUMMY DEVICE.
IT HAS BEEN THERE, OF ARE
SINCE THEY PUT IT IN BUT I DON'T
SEE WHAT IT IS DOING.
REPORTER: JAMES ASKED US TO
INVESTIGATE AFTER TWO OF THEIR
DOOR-TO-DOOR SALESMEN KNOCKED ON
HIS DOOR LAST YEAR.
HE SAID THEIR PITCH WAS STRAIGHT
FORWARD.
WE CAN SAVE YOU MONEY ON YOUR
WATER BILL, REDUCE YOUR DWP BILL
TOTAL.
AND ONLY COST YOU $20 A MONTH.
REPORTER: HE SIGNED UP, A
TECHNICIAN CAME OUT TO HIS HOME,
PLACED A WATER METER ON HIS
PIPES AND TOLD HIM ABOUT AN APP
TO BE ALERTED TO A LEAK AND
MONITOR HIS WATER USAGE.
WHAT DO YOU THINK IT HAS DONE
FOR YOU.
NOTHING.
REPORTER: HE NEVER SAY A
REDUCTION IN HIS BILL.
AND A BILL ALREADY PRETTY LOW.
IT AVERAGES AROUND $22-23.
VERY SELDOM OVER 30.
EVERY TWO MONTHS.
REPORTER: HAYWOOD'S WATER
PORTION OF HIS BILL, AVERAGES
ABOUT 10 DOLLARS A MONTH, HE
PAYS THE WATER SAVINGS CORP
ABOUT $21 A MONTH, HE PAYS
COMPANY MORE THAN DOUBLE THAN HE
PAYS FOR WATER, AND THEY PROMISE
CUSTOMER MANY HOME INSURANCE
COMPANIES GIVE THEM A DISCOUNT
ON THEIR POLICY POLL 1 THEY HAVE
DEVICE.
THEY SAID WE DON'T -- NEVER
HEARD OF THE COMPANY, WE CAN'T
GIVE YOU ANY REDUCTION.
HE REALIZED HE WAS IN RED HE
CALLED COMPANY TO CANCEL.
THEY SAID, WE COME OUT TAKE
OUT THE SYSTEM OUT.
BUT IT COSTING $900.
COMPANY ADVERTISING
GUARANTEED SAVINGS.
THEY TOLD ME KEEP YOUR BILLS,
FOR A YEAR, TRY IT FOR A YEAR.
IT DIDN'T.
HAYWOOD SAW NO REDUCTION IN HIS
BILL, HE CALLED COMPANY AGAIN,
HE WAS TOLD, THEY COULD NOT GIVE
HIM MONEY BACK.
I DON'T THINK WE'LL BE ABLE
TO, YOU ARE NOT NO SPECIAL
PROGRAM FOR REIMBURSEMENT, I
SAID WHAT SPECIAL PROGRAM IT
NEVER CAME UP.
WHAT HAS THIS BEEN LIKE FOR
YOU.
IT STINKS.
REPORTER: "2 ON YOUR SIDE"
LOOKED INTO IT DISCOVERED THEY
DON'T HAVE A LICENSE TO DO
BUSINESS IN STATE OF CALIFORNIA.
YOU NEVER HAD ANYBODY WITH
PROBLEM WITH THIS?
I MEAN, YEAH, SOME
DISGRUNTLED, I'LL BE HONEST.
TECHNICIAN ADMITTED HE DID
NOT KNOW HOW IT WORKED.
REPORTER: IT IS SUPPOSED ON SAVE
ME MONEY HOW?
ABOUT HE SUGGESTED WE CALL
CUSTOMER SERVICE, WE DID.
OVER THE PHONE, REPRESENTATIVE
TOLD US THAT METER PREVENTS
FALSE METER READINGS FROM BACK
FLOWS, DID YOU NOT ALLOW WEIGHT
IN THE PIPES.
I DON'T UNDERSTAND THAT, DOES
NOT MAKE SENSE.
THERE ARE NO BACK FLOWS.
REPORTER: DWP'S DIRECTOR OF
ARREST OPERATION CAME
HOME TOLD US THAT METER DOES
NOTHING TO SAVE MONEY IT A
SECONDARY
IT IS PROVIDING A REDUNDANT
SERVICE.
HAYWOOD STOPPED WAITS FOR HIS
REFIND, HE JUST WANTS TO SPREAD
WORD TO FELLOW SENIORS AND
NEIGHBORS.
I THINK IT IS A SCAM.
REPORTER: "2 ON YOUR SIDE"
REACHED OUT TO THE CORP AND
ASKED THEM ABOUT HAYWOOD'S
REFUND, AND FACT THEY DON'T HAVE
A BEEN TO DO BUSINESS IN
CALIFORNIA, I WAS TOLD THEY
WOULD GET BACK TO ME, THEY
REACHED OUT TO HAYWOOD AND
REFUNDED ALL OF HIS MONEY BACK,
THEY ARE COMING TO REMOVE METER
AT NO COST, THEY HAVE NOT GOTTEN
BACK TO ME, AT-THIS-POINT THAT
OKAY, HE HAS HIS MONEY BACK,
HOPEFULLY PEOPLE WILL SEE THIS
AND PAUSE ARE ABOUT THEY SIGN
UP.
PAT: THEY KNOW CHRISTINE CAME A
KNOCKING.
RICK: RIGHT.
REPORTER: THEY CAN CALL ME.
PAT: GREAT.
CAN "2 ON YOUR SIDE" HELP
YOU, MAIL "2 ON YOUR SIDE" WITH
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2 On Your Side: Water-Meter Device

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