Pool Company Threatens $3,500 Fine, Voids Customer Warranty Over Negative Review

click to begin

Youtube

A TEXAS COMPANY IS
THREATENING TO FINE A LOCAL
COMPANY $3,500 AND VOID THEIR
WARRANTY FOR WRITING A NEGATIVE
REVIEW.
THIS IS AGAINST ANY LAWS?
THE FEDERAL CONSUMER REVIEW
FAIRNESS ACT WAS PASSED IN LATE
2016.
IT PROTECTS YOUR RIGHT TO LEAVE
AN HONEST REVIEW.
BUT ONE PLANO COMPANY DIDN'T
GET THE MEMO.
IT WAS PERFECT.
Reporter: CASEY AND MICHAEL
CORCORAN DREAMED OF A BIG
BACKYARD POOL.
I PUT A PICTURE ON MY
COMPUTER AND SAID OKAY, WE CAN
DO IT NOW.
Reporter: THEY HIRE
PREMIERE POOLS AND SPAS IN
PLANO AND PAID THEM NEARLY
$80,000.
THEY WERE EXCITED ABOUT
DESIGN.
Reporter: THEY SAID THERE
WERE ISSUES WITH PLUMBERS NOT
BEING FILED AND WORKERS NOT
SHOWING UP.
BUT THE BIGGEST COMPLAINT, HOW
THE COMPANY INSTALLED THE CAP
FOR THE EDGE OF THE POOL.
I WAS, LIKE, I FEEL LIKE
SOMEONE IS PLAYING A JOKE ON
US.
THIS LOOKS TERRIBLE.
Reporter: THEY SAID THEY
FIXED IT AND PROMISED TO FINISH
THE PROJECT.
THEN THEY STOPPED COMING AGAIN.
I HAD IT.
IT WAS THE TRUTH.
IT WAS COMPLETELY THE TRUTH.
OUR PROJECT MANAGER AND SALES
GUY SHOWED UP WITHIN AN HOUR
AND WERE IN THE BACKYARD GOING
THROUGH EVERY PROBLEM.
Reporter: ONCE THE POOL WAS
FINISHED, THE COMPANY
REPEATEDLY ASKED THEM TO TAKE
IT DOWN.
THE OPERATIONS MANAGER
CALLED ME, HE SAID HAVE YOU
READ YOUR CONTRACT?
YOU CAN'T POST REVIEWS, WE CAN
CHARGE YOU $3,500, WE CAN
REPORT YOU TO THE CREDIT
BUREAU.
Reporter: PREMIERE SENT A
LETTER SAYING THE GOOGLE HIT
VOIDED THEIR WARRANTY.
WHILE SHE TOOK DOWN HER FIRST
REVIEW, SHE WROTE A SECOND ONE
ON BBB.
HE SAID I NEEDED TO REMOVE
THAT.
Reporter: A CLAUSE UNDER
SECTION 12 OF THE CONTRACT SAYS
BUYERS POSTING OF ANY COMMENTS,
PPAS DEEMS AS DISPARAGING, HAS
TO PAY A $3,500 FEE AND REMOVE
THE POST."
BUT THERE'S A PROBLEM.
THOSE CLAUSES ARE ILLEGAL.
THANKS TO THE CONSUMER REVIEW
FAIRNESS ACT WHICH PASSED LAST
YEAR.
IT VOIDS ANY CRIMES OF A
CONTRACT IF IT PROHIBITS
SOMEONE FROM WRITING AN HONEST
REVIEW.
CONGRESS PASSED THE LAW AFTER
BUSINESSES ACROSS THE COUNTRY
SUED CUSTOMERS OVER NEGATIVE
REVIEWS.
CONSUMER JUSTICE BROKE THE
STORY IN DALLAS, SUING FOR
DAMAGES.
I HAD NO IDEA THIS COULD
HAPPEN.
Reporter: PAUL LEVY, A
REPRESENT 95 WASHINGTON,
REPRESENTED THEM.
THIS IS AN OUTRAGE AND THEY
NEED A LAWYER 67
Reporter: TWO YEARS LATER,
HE'S HELPING THE CORCORANS.
THEY HAVEN'T BEEN ABLE TO
GET THEIR WARRANTY WORKED OF
Reporter: THE POOL HAS
BROKEN LIGHTS AND FAULTY
DRAINS.
NO ONE FROM PREMIERE RESPONDED
TO OUR CALLS AND E-MAILS.
I DIDN'T WRITE THAT.
YOU GAVE IT TO THE
CUSTOMERS TO SIGN?
THERE'S A CLAUSE IN THAT
CONTRACT THAT VIOLATES FEDERAL
LAW.
DOES THE COMPANY KNOW THAT?
Reporter: THEY KICKED US
OUT.
THEY KEPT SAYING THAT MY
REVIEW WAS HARMING THEIR
BUSINESS, AND THAT'S NOT TRUE.
IT'S THEIR CUSTOMER SERVICE
THAT HARMED THEIR BUSINESS.
CASEY SAID THE COMPANY
STILL HASN'T FIXED THE ISSUES
WITH THEIR POOL.
THE BBB TOLD ME THE COMPANY'S
PROFILE HAS BEEN SUSPENDED OVER
AN UNANSWERED CONSUMER
COMPLAINT.
SO THE FEDERAL STATUTE HAS
PASSED NOW.
TALK TO US ABOUT WHAT CAN
HAPPEN TO BUSINESSES STILL
USING THE CLAUSES WHICH MAY BE
STILL HAPPENING, OBVIOUSLY.
RIGHT.
THE BUSINESSES ARE STILL USING
THOSE CLAUSES, THEY CAN BE
FINED BY THE ATTORNEY GENERAL'S
OFFICE AND FTC.
OKAY.
BUT IT'S GOTTA BE POINTED
OUT.
YEAH, AWARENESS.
AND DOING YOUR HOMEWORK.
THANK YOU FOR THAT DOING THAT!
ALL RIGHT.
SHE'S ALWAYS WORKING FOR
YOU.
IF YOU NEED CONSUMER JUSTICE,
Oncor Leaves Arlington Church Without Power For Months Pool Company Won't Honor Warranty Due To Bad Review Former TCU Star Boykin Arrested On Domestic Violence Charge Mandatory Evacuations Due To Possible Gas Leak Near Webb Chapel Road Plano Group Seeks Recall Election Against Councilman After Controversial Facebook Post Thieves Targeting New Pickups And SUVs First Case Of Super-Resistant Gonorrhea Reported In UK Lockheed & South Korea Roll Out The New F-35 Lightning II Scientists Create Melt-Resistant Ice Cream Using Banana Plant Fibers Snake Slithers Along Texas Front Door

Pool Company Threatens $3,500 Fine, Voids Customer Warranty Over Negative Review

Latest Posts