Pool Company Won't Honor Warranty Due To Bad Review

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REVIEW, SHE CAN'T SAY ANYTHING.
STEVE STEVE PICKETT, CBS 11
NEWS.
IT WAS SUPPOSED TO BE A
BACKYARD -- ASSESS, BUT A NORTH
TEXAS COUPLE SAID THE POOL
COMPANY BEHIND THEIR PROJECT IS
REFUSING TO HONOR THE WARRANTY
BECAUSE OF A BAD REVIEW.
SO THAT'S WHEN THEY CALLED
KRISTEN SEVERANCE TO GET A
LITTLE JUSTICE.
THERE IS A CLAUSE THAT SAID
THEY CAN FINE YOU $3500 FOR
LEAVING ANY COMMENT THEY FOUND
DISPARAGING, BUT BUSINESSES
AREN'T ALLOWED TO USE THOSE
CLAUSES UNDER AN ACT PASSED BY
CONGRESS IN 2016 THAT PROTECTS
YOUR RIGHT TO LEAVE AN HONEST
REVIEW.
THAT'S EXACTLY WHAT CASEY CORK
RAN SAID SHE LEFT, AFTER
SPENDING CLOSE TO $80,000 FOR A
POOL, SPA, AND OUTDOOR KITCHEN.
SHE WAS UNHAPPY WITH THE
COMPANY'S RESPONSIVENESS, AND
ROTE WRITE REVIEWS ON THE
INTERNET AND THE BBB.
SHE WAS TOLD SHE HAD TO TAKE IT
DOWN OR THEY WOULD BE FINED $35
MONDAY AND LOSE THEIR WARRANTY.
I COULDN'T BELIEVE THAT A
COMPANY WOULD HAVE TO RESORT TO
THAT TO KEEP PEOPLE FROM
POSTING THEIR ACTUAL FEELINGS
AND EXPERIENCES.
TONIGHT, YOU WILL SEE WHAT
HAPPENED WHEN WE TRIED TO TALK
TO THE COMPANY, PLUS WHAT
ACTION CAN BE TAKEN AGAINST
COMPANIES WHO CONTINUE TO USE
THESE CLAUSES THAT BAN NEGATIVE
REVIEWS IN THEIR CONTRACTS.
KALEY?
INTERESTING STORY, KRISTEN.
IF YOU NEED CONSUMER JUSTICE,
SHE CAN HELP.
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Pool Company Won't Honor Warranty Due To Bad Review

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