4 Steps to Conflict Capable Teams

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Hello. In this video, we're going to talk about
four guidelines on how to actually
build a team that's capable of engaging in productive conflict.
So the first step is get clear on your why,
why do you want to do this?
And when I say this to teams, it usually takes
them a little bit by surprise, because,
you know, they've seen the research that
teams that are able to engage in positive conflict
tend to produce better results. So it seems intuitive,
well we should do it because it's a good idea.
Yes, and building a team that's capable of engaging in
productive conflict, positive conflict is hard,
it's really hard, is what I find in practice.
So you need to be really clear on the front end,
what's your why?
Why is this going to be worth that hard work,
that investment that the team is going to have to be able to do?
Get clear on that because you're going to need to know that why
once you start the journey. Okay, the second reason is
adopt a formal process.
Building off the first reason, it's hard
and it's much easier when you have a formal process on how
you're going to actually gauge a productive conflict.
And there's a number of ways this can look, for example,
some teams I've worked with their process has
to do with assigning people certain roles.
So your role, Frank, is to be the contrarian,
your role, Susan, is to be the "yes ,and" person who always builds on an idea.
However, you want to do that, adopt a formal process because when you do that,
it's like building scaffolding, or guide rails, if you will,
that it makes it easier for people to engage in their
roles and to actually engage in positive conflict.
So adopt a formal process.
The third reason is never let it become about anything but the goal.
Always stay focused on the goal.
Again, once you get into this process of engaging in positive conflict,
our natural tendency as humans
is for the conflict to become personal,
especially in a team where there's a lot of passion, right? There's a lot of
belief in the ideas, it's all too easy for it to
become personal or become about our own egos.
Not if, but when that happens, the team has to collectively
be able to reorient conversation back to the so what,
what are the goals? What are we really trying to accomplish here?
So that's the third,
the fourth and the final guideline I'll leave you with in this video is keep score.
Okay, I'm going to go back to the first point where you're really clear on the why,
why is it valuable? Why is it important to make this investment?
Then you've got to be able to keep the score.
As we're starting to do the work, what are the results we're seeing?
Are we making better decisions? Are we having deeper conversations?
are we creating an environment that is safer to take risks together because of our
trust and our ability to engage and positive conflict,
that's how you need to keep score and it starts
to create this virtuous cycle over time,
and you start to get better and better at being
able to engage in that productive conflict,
and at least as far as my results have been
in, you know, 20 years of working with teams,
teams that focus on this, they do get better, they get dramatically better.
I hope you found this video useful. I look forward to
seeing you down the road in future videos. Take care.

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4 Steps to Conflict Capable Teams

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